Last updated: January, 2026..

At DARS SYRUPS, we understand that timely, safe, and reliable delivery is an essential part of customer satisfaction. As a heritage-based business with a proud legacy of over 150 years rooted in Thatta, Sindh, our responsibility does not end with preparing traditional syrups. It extends to ensuring that every order is carefully packed, properly handled, and delivered to customers across Pakistan with care and transparency.

For generations, families have trusted DARS SYRUPS not only for the quality of our products but also for our honest business practices. This Shipping Policy explains in detail how orders are processed, dispatched, transported, and delivered, along with the responsibilities of both the customer and the business. Our aim is to set clear expectations, reduce misunderstandings, and provide a smooth delivery experience for everyone.

This policy is written in clear, simple English for customers across Pakistan. It follows responsible business practices, Pakistan consumer protection principles, and realistic delivery standards for food-based products. By placing an order through our website, phone, or WhatsApp, you agree to the terms outlined in this Shipping Policy.

1. About DARS SYRUPS

DARS SYRUPS is a heritage-based traditional syrup and herbal food product business located in Thatta, Sindh, Pakistan. Founded by Hakeem Muhammad Wasil Dars and currently owned and operated by Dr Gulam Shabbir Dars, the brand has served generations of Pakistani families with authentic syrups prepared using time-tested traditional methods.

Our commitment to quality, honesty, and customer care has remained unchanged for more than a century. These values guide how we prepare our products and how we deliver them to customers nationwide.

Business Contact Details:

• Brand Name: DARS SYRUPS
• Address: Islampur Mohallah, Thatta, Sindh, Pakistan
• Phone: 0335 9775555
• Email: darssyrups@gmail.com

All products are traditional, food-based syrups intended for general consumption and cultural use.

2. Purpose of This Shipping Policy

The purpose of this Shipping Policy is to clearly explain how shipping works so customers know what to expect before placing an order.

This policy is designed to:

• Explain how orders are processed and shipped within Pakistan.
• Set clear and realistic delivery expectations.
• Clarify the responsibilities of both the customer and DARS SYRUPS.
• Reduce misunderstandings related to delivery delays or failed shipments.
• Support transparent, fair, and respectful shipping practices.

Because our products are consumable food items, careful handling and timely delivery are especially important to maintain quality and safety.

3. Order Processing Time

3.1 Order Placement and Confirmation

Customers may place orders through our website, by phone call, or via WhatsApp message. Once an order is placed:

• We review the order details for accuracy
• Order confirmation is provided via phone call, WhatsApp, or SMS
• Orders are processed only after confirmation

Incomplete, incorrect, or unclear information may result in delays or order cancellation.

3.2 Processing Timeline

• Orders are typically processed within 1 to 2 working days after confirmation.
• Processing time may be extended due to high order volume, stock availability, public holidays, or unforeseen circumstances.

Example:

If an order is placed late in the evening or on a public holiday, processing may begin on the next working day.

4. Shipping Locations

4.1 Nationwide Delivery Coverage

DARS SYRUPS delivers to most cities, towns, and serviceable areas across Pakistan through reliable courier partners. Our aim is to make traditional syrups accessible to customers nationwide.

4.2 Remote and Rural Areas

Delivery to remote or rural locations may take additional time due to limited courier access or longer transit routes. Customers in such areas are encouraged to confirm delivery availability and estimated timelines before placing an order.

5. Delivery Timeframes

Delivery times depend on several factors, including location, courier service, and external conditions beyond our control.

5.1 Estimated Delivery Times

• Major cities: approximately 2 to 4 working days after dispatch
• Smaller cities and rural areas: approximately 3 to 6 working days after dispatch

These timeframes are estimates only and are not guaranteed delivery dates.

6. Courier Services

We work with reputable and experienced courier partners to ensure the safe transportation of our products.

Courier selection may depend on:

• Delivery location and serviceability.
• Package size, weight, and handling requirements.
• Availability of courier services at the time of dispatch.

Once an order is dispatched, the courier company manages the delivery process, including routing and scheduling.

7. Shipping Charges

7.1 Delivery Fees

• Shipping charges may apply based on delivery location, order size, or courier rates
• Any applicable charges are communicated clearly at the time of order confirmation

7.2 Changes in Shipping Charges

Shipping rates may change from time to time due to courier pricing updates, fuel costs, or service availability. Customers are always informed of the final charges before dispatch.

8. Cash on Delivery (COD)

Cash on Delivery is available in many areas across Pakistan.

Customers are expected to:

• Keep the payment amount ready at the time of delivery.
• Pay the full and correct amount to the courier representative.

Failure to make payment may result in refusal of delivery, order cancellation, and possible restriction of future orders.

9. Packaging and Handling

We take great care in packaging to minimise the risk of damage during transit.

Our packaging practices include:

• Securely sealing bottles to prevent leakage.
• Using protective materials to absorb impact.
• Packing orders carefully to maintain product integrity.

Despite these precautions, transit-related risks may still occur due to handling by courier services.

10. Inspection at Delivery

Customers are strongly advised to inspect the package at the time of delivery.

If your order arrives damaged, leaking, or visibly compromised:

• Inform the courier immediately, if possible.
• Take clear photos or videos of the package and product.
• Contact DARS SYRUPS within 24 hours of delivery.

Prompt inspection and reporting allow us to assist you more effectively.

11. Delayed Deliveries

Delivery delays may occur due to factors such as:

• Weather conditions.
• Public or national holidays.
• Courier operational issues.
• Road closures, strikes, or regional disruptions.

Example:

If a courier experiences a backlog during peak seasons, delivery may be delayed. We will assist with updates whenever possible.

12. Failed Delivery Attempts

A delivery attempt may fail if:

• The provided address is incomplete or incorrect.
• The customer is unavailable at the delivery location.
• The contact number provided is unreachable or switched off.

After multiple failed delivery attempts, the order may be returned to us.

13. Incorrect Address or Contact Details

Customers are responsible for providing accurate and complete delivery information.

Incorrect details may result in:

• Delivery delays.
• Return of shipment to the sender.
• Additional shipping or handling charges.

DARS SYRUPS is not responsible for delays caused by incorrect information provided by the customer.

14. Returned Shipments

Orders returned due to failed delivery attempts or incorrect information may:

• Be resent after customer confirmation and additional charges, if applicable.
• Be cancelled according to our Refund & Return Policy.

Refunds, where approved, may exclude original delivery charges.

15. Partial Shipments

In rare situations, an order may be shipped in more than one package due to stock availability or logistical reasons.

• Customers will be informed in advance if a partial shipment is required.
• There may be a short gap between deliveries.

16. Customer Responsibilities

To ensure smooth delivery, customers are responsible for:

• Providing the correct address and contact details.
• Being available to receive the order at the delivery location.
• Inspecting packages at the time of delivery.
• Reporting any delivery-related issues promptly.

Failure to fulfil these responsibilities may affect delivery success.

17. Courier Responsibility Limitations

Once an order is dispatched:

• Delivery is managed by the courier company.
• Delays or issues beyond our control may occur.
• We will assist customers by coordinating with couriers, but we cannot guarantee specific delivery timelines.

18. Force Majeure

DARS SYRUPS is not responsible for shipping delays or failures caused by events beyond reasonable control, including but not limited to:

• Natural disasters.
• Government restrictions or emergency measures.
• Transport strikes or disruptions.
• Unforeseen circumstances affecting logistics.

19. International Shipping

At present, DARS SYRUPS ships only within Pakistan.

International shipping is not available at this time. Any future changes will be communicated clearly on our website.

20. Changes to This Shipping Policy

This Shipping Policy may be updated periodically to reflect changes in business practices, courier services, or legal requirements.

Updated versions will be published on our website with a revised date. Customers are encouraged to review this page from time to time.

21. Contact Information

For any shipping-related questions, concerns, or assistance, please contact us:

DARS SYRUPS

Islampur Mohallah, Thatta, Sindh, Pakistan

Phone: 0335 9775555

Email: darssyrups@gmail.com

We appreciate your trust in DARS SYRUPS and thank you for supporting a traditional Pakistani heritage brand.